I-CARE – Tips for tricky siutations in an intercultural context

The I-Care consortium developed a set of actions sheets aimed to provide practical tips to overcome tricky situations in the social and healthcare situation in intercultural settings. Based on the many interviews carried out during the research phase the partnership identified twelve intercultural situations that can lead to misunderstandings or problems and affect interactions between staff and their clients or patients. Thematically, these include: language barriers, dealing with conflicts, the role of the family, stereotypes, dealing with pain and illness, conflicting values, etc.

The action sheets briefly describe the issue, illustrated by a real-life example, and give options that staff can take to deal with the situation. The action sheets are available in all partner languages incl. English and German. Find an example here. All actions sheets will be tested in the piloting phase in autumn 2021.



I-CARE – How is the situation …

The I-Care partners have completed their situation analysis in terms of identifying intercultural competences needed in the social and health sector, the difficulties faced by social and health workers in dealing with cultural diversity, and the main learning areas related to working in a multicultural environment in the partner countries.

The 40-page report was visualised in an infographic summarising the main findings. Here you can find the Infographic inĀ  English and German.

I-CARE – 80 Interviews with representatives of the third sector

In the last few months the project partners of the I-CARE project interviewed almost 80 professionals from the United Kingdom, Denmark, Germany, Austria, Italy and Greece. The purpose of these interviews was to find answers, among others, to the following qustions:

  • Which intercultural competences are needed in the social and healthcare sector today?
  • What kind of difficulties of social and healthcare workers face daily when dealing with cultural diversity amongst patients?
  • What are the most important areas to learn about in terms of working in a multicultural environment?

The I-CARE project wants to address these important questions, and the first step to gaining a better understand of the context is to listen to the people directly involved.
This precious group of interviewees included people of all ages (from 24 to 71 years old), mainly females, operating with vulnerable groups/migrant populations in the social and healthcare sector: nurses, caregivers, medical assistants, adult care social workers, occupational therapists, social pedagogues, educators, psychologists, teachers and counsellors in care educations, volunteers, home helpers, managers of nursing homes and many more.
A great effort, during the COVID-19 pandemic and its containment measures, that has given important results and information to the project staff to proceed with their work on the next actions!