I-CARE – Tips for tricky siutations in an intercultural context

The I-Care consortium developed a set of actions sheets aimed to provide practical tips to overcome tricky situations in the social and healthcare situation in intercultural settings. Based on the many interviews carried out during the research phase the partnership identified twelve intercultural situations that can lead to misunderstandings or problems and affect interactions between staff and their clients or patients. Thematically, these include: language barriers, dealing with conflicts, the role of the family, stereotypes, dealing with pain and illness, conflicting values, etc.

The action sheets briefly describe the issue, illustrated by a real-life example, and give options that staff can take to deal with the situation. The action sheets are available in all partner languages incl. English and German. Find an example here. All actions sheets will be tested in the piloting phase in autumn 2021.

 

 

I-CARE – Ready for an interview?

The project partners are currently searching for interview partners that would be ready to share their experience and expertise in terms of intercultural care in the social and healthcare sector. Specifically, we are interested in finding out how the sitution actually looks like in practice: are there sufficient offers on intercultural topics, do employees feel secure in this area, what are the challenges, what are the benefits of intercultural teams on the one hand and interculturally trained personnel on the other hand? The interviews will help us to define the need of intercultural competences in the social and healthcare sector and develop training and services that respond to this need.
If you work in the social and healthcare sector or are involved in training please send us an e-mail to info@bupnet.eu